Refund policy

Return & Refund Policy

At Simple Botanica, we take pride in the purity and quality of our products. Since our items are handcrafted, natural, and intended for personal use, we follow a strict no-return policy unless the product received is damaged, defective, or incorrect.

Eligibility for Return or Replacement:

We offer returns or replacements only under the following conditions:

• You received a damaged product
• You received an incorrect item
• The product was missing from your package

To be eligible:

• Contact us within 48 hours of delivery
• Provide clear photo or video proof of the issue
• Ensure the product is unused, unopened, and in its original packaging

How to Request a Replacement or Refund:

1. Email us at simplebotanica@gmail.com with your order ID, details of the issue, and proof.
2. Once reviewed, we will notify you of the approval status.
3. If approved, we will either:

• Send a replacement at no additional cost, or
• Issue a full refund to your original payment method if a replacement is not possible

Refunds may take 5–7 business days to reflect in your account.

Non-Returnable Items:

We do not accept returns or refunds for the following:

• Opened or used products
• Products returned without prior approval
• Orders placed by mistake or change of mind
• Custom combos or bundles
• Need Help?

For questions or assistance, reach out to us at:
Email: simplebotanica@gmail.com

Thank you for choosing Simple Botanica.